LRA’s and LRS’s priority is, has always been and will continue to be, their capacity to maintain an expertise in technical subjects in the areas of underwriting, claims as well as management. This is why, in 2020, LRA and LRS have launched a comprehensive project consisting in a complete redesign of their IT system and the implementation of powerful business intelligence tools, which will allow LRA and LRS to deal with their specific business segments. These business intelligence tools will enable us to monitor how our clients develop, including how their transformation issues evolve. They will allow us also to be even more relevant in delivering our product offerings as well as making underwriting decisions geared to the risks our clients ask us to insure. Thanks to business intelligence, we will be in a position, as from this year, and even more in the years to come, to connect the premium and claims data, i.e. the data which are traditionally monitored in the insurance sector, with qualitative risk data in a way which is appropriate and specific to each of the insurance segments we are interested in.
After many years of a soft market, which has seen the values of expertise and professionalism being treated a bit harshly in the environment of hyper-competition prevailing then, the time has come to recognize LRA’s and LRS’s values of a high-quality offer, whether in terms of content or duration or continuity of their relationship with their clients, intermediaries and investors.
Chief Operations Officer
The aviation industry can produce extremely varied and some of the most complex claims around the world. By its nature, it is a truly global industry requiring specific covers and specialist claims handlers. As a fully specialized aviation and space pool, all the products and services of REUNION AERIENNE & SPATIALE are dedicated to the requirements of the aviation market and fitted to the needs of the different segments of the sector. We pride ourselves on being able to offer the strength in depth across both our offices in Paris and London to give our clients the products and services, especially in claims management, they require in their domestic as well as international businesses.
At LRA we have a 16 strong team with significant experience in handling major losses across all aviation classes. The strength in depth of the team allows us to handle effectively any conflict of interest, which may arise protecting the best interest of our clients at all time.
We have led many significant losses on behalf of the market such as the loss in the Atlantic Ocean in June 2009 on manufacturers side and are currently leading a loss run excursion for a major Turkish airline. We also act as co-lead for one of the largest Chinese airlines pools.
Our claims team is supported by a back-office dedicated to claims payments with fluid process enabling fast and regular payments. The claims team has also the ability to deal with urgent payment following an individual process, enabling payment within 3 working days.
In addition, there is a certain amount we can do in advance to prepare our lead clients and ourselves should they experience a loss, in particular a complex claim.
Complex claims can come from all kinds of losses. Some are easy to identify from day one such as a major airline loss. Others may start off seemingly straight forward and become complex as they progress.
Understanding our client’s business and their needs, building relationships with them and the broker will assist in creating the trust and collaboration required.
Our lead capability and expertise help give us the support of the following market. This support allows us to work with the appointed lawyers, brokers and clients to find swift innovative solutions to expedite the claims process and settlement on their behalf.
Chief Legal, Claims Advisory & Institutional Officer
Head of Claims
Risk & Compliance
As an intermediary, REUNION AERIENNE & SPATIALE has legal obligations towards its insurers who give the pen to underwrite aviation and space business on their behalf. One of these obligations is to be totally compliant with the Solvency 2 regulation, especially as an outsourcer for the insurers.
To fulfill the Solvency 2 requirements an internal control process is launched twice a year. The incidents are reported to monitor and reduce the risk. The results of these controls are presented to the Audit & Risk committee. Nevertheless, the control process is in movement: controls checklists are currently updated to stick to the evolution of the processes, the company and the regulation changes.
- GDPR: General Data Protection Regulation
- IDD: Insurance Distribution Directive
- LCB-FTL: Anti-Money Laundering and Counter-Terrorist Financing
- Dispute resolution
- Anti-Corruption: Sapin 2 law
- Identify high-risk situations;
- Verify the identity of its clients through a KYC (Know your Client) process by screening through a search tool;
- Train its employees on the subject.
Chief Risk & Reinsurance Officer
2020 has been dominated by an unprecedented crisis not seen in our era. This has highlighted the necessity to change operating and communication methods, not only for the economic world but specifically for La Reunion Aerienne.
In this respect, we have instigated a digitisation project allowing us to communicate in a more agile way, to exchange legal files securely and to organize, if needed, remote voting or signing of documents.
The Corporate team of La Réunion Aérienne took up this challenge with enthusiasm. We are currently in the course of testing the system internally.
We believe that we will be able to share the results with our insurance and reinsurance partners by early 2021, in particular at the boards of directors and the general meetings.
We are convinced that this initiative represents a supplementary step on behalf of La Réunion Aérienne as part of its decision to adopt new communication technologies and to adapt to an ever-changing environment.