Dispute resolution

REUNION AERIENNE & SPATIALE as a professional insurer is always keen to answer your questions related to insurance contract.

It may happen that some answers do not seem satisfactory to you. In that case, and subject to your query not being related to servicing, information, opinions or explanations, please feel free to submit your claim by filling out the form below.

We shall acknowledge your claim within 10 working days and aim to answer within a maximum of 2 months.

Should no agreement be reached, REUNION AERIENNE & SPATIALE as a member of Médiation de l’assurance gives you access to our mediator as he is fully independent and free of servicing fees. This access is provided for individuals or professionals and subject to no known or existing lawsuits.

You may request the advice of the Insurance Mediator by writing to the following address:

Médiation de l’Assurance
TSA 50110
75441 Paris Cedex 09

Or via electronic mail, by filling in the electronic form available on the website of the Médiation de l’Assurance: http://www.mediation-assurance.org

Important clarification: referral to the Insurance Mediator is not open to disputes relating to major risks as defined in Article L111-6 of the Insurance Code.